A
AnaCustomer service
ActiveArtificial intelligence platform for businesses
Digital specialists that put AI to work for your business.
ASAIA brings AI specialists, business context, private knowledge, customer service, documents, images, audio, integrations and human oversight into one operation.
You choose the solution. ASAIA connects the context. Your specialists work with defined limits, permissions and oversight.
Request a demoAI with business context. People when the situation calls for them.
Digital specialists2 active
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Lumen OrbisOrganization
ActiveBusiness DNAProfile and operations
KnowledgePrivate knowledge
I found the approved policy for this request.
Human support available
CHATDOCIMAGEAUDIO+ HUMAN
The challenge
Does your team lose time answering questions, finding information and switching tools?
The challenge is not a lack of AI. It is a lack of context, integration and a clear way to use technology in everyday work.
Scattered customer service
Repetitive requests keep teams busy and delay responses.
Siloed knowledge
Important information is scattered across files and people.
Generic tools
AI responds without understanding your business, rules or priorities.
Disconnected operations
Chat, calendars, documents, CRM and AI lack shared context.
Unclear handoffs
Automation cannot clearly identify when a person should take over.
Technical dependency
Operations become tied to a single model or provider.
ASAIA brings disconnected pieces into a managed AI operation.
What is ASAIA?
A platform that turns AI into business operations.
The platform brings together four elements that are usually separate. Customers do not need to build agents or become prompt experts.
Digital specialists
Clear roles, defined capabilities and setup managed by ASAIA.
Business context
Business DNA, private Knowledge and organization-specific rules.
Channels and multimodality
Chat, public widget, documents, images, audio and links in one workflow.
Oversight and governance
People, models, permissions, credits and limits managed by the platform.
Digital specialist catalog
Choose the support your business needs.
Customer service, organization, strategy and more. Explore the possibilities and combine the expertise your operations need.
Digital customer service
Welcoming support that guides customers, answers questions, identifies needs and routes conversations.
Customer serviceTriageHandoff
Executive assistance
Support to organize priorities, prepare summaries and track outstanding tasks, making next steps clear.
PrioritiesSummariesDaily work
Strategy and growth
Support to analyze scenarios, structure decisions and prioritize growth opportunities and initiatives.
AnalysisPlanningDecisions
Discuss this area Tailored to you
A specialist configured by ASAIA for a particular role, process or business need.
ContextRulesIntegrations
Catalog coming soon
Examples of areas of work. The catalog will show available specialists and their capabilities. New configurations are assessed with ASAIA.
Business context
AI becomes specific when it knows the information you authorize.
Business DNA organizes your profile, services, goals, priorities and tone. Knowledge keeps private documents and policies as an authorized knowledge base.
A specialist’s configuration defines its mission, rules, tools and when to hand a conversation to a person.
01CompanyBusiness DNA
02KnowledgePrivate Knowledge
03ExecutionDigital specialist
OutcomeResponse using authorized context
Multimodal workflows
Conversations can go beyond text.
Documents, images, audio and messages share a workflow, with storage, processing and history organized by the platform.
Documents
Files can be processed and used as authorized context.
Images
Multimodal models analyze visual content under enabled policies.
Audio
Recordings are transcribed and can be reviewed before sending.
Conversation
Safe rich text, clickable links and a continuous conversation history.
Hybrid support
When a person is needed, the conversation does not have to start over.
Visitors chat with a digital specialist, request human help, connect with an operator and can return to AI with the same history.
ASAIA can cover some functions of a conversation hub. It is not presented as a full CRM.
- 01Digital specialistResponds using authorized context
- 02RequestIdentifies the need for human help
- 03Human operatorTakes over with access to history
- 04Return to AIContinues the same conversation
How it works
Choose. Configure. Operate. Hand off. Improve.
From finding a specialist to daily work, with defined context, permissions and oversight.
- 01
Discover
Explore specialists and what each one offers.
- 02
Combine
Add one or more specialists to your solution.
- 03
Request
Send your brief to discuss setup and contracting.
- 04
Configure
Define Business DNA, Knowledge, users and permissions.
- 05
Operate
Use chat, widgets, documents, images, audio and integrations.
- 06
Hand off
Transfer conversations to a person when needed.
- 07
Resume
Return the same conversation to AI while preserving its history.
- 08
Improve
Refine context, channels and specialists as your operations develop.
Integrations
Connect AI to the systems your business already uses.
We integrate specialized systems with clear scope and availability, rather than rebuilding calendars, CRM, ERP and communications inside ASAIA.
WH
Depends on the company’s channel and credentials.
CA
Calendly
Availability and scheduling after connection.
PI
Pipedrive
Authorized read access; writes are blocked in the current scope.
OM
Omie
Authorized read access; writes are blocked in the current scope.
E-
Usage depends on the environment and credentials.
Integrated features depend on setup, credentials and availability in the customer’s environment.
Governance and control
AI does not have to mean losing control.
The platform separates organizations and manages access, users, models, credits, integrations and policies. Higher-impact workflows retain explicit limits and human oversight.
Isolated organizations
Context and data are separated by organization.
Role-based permissions
Each role accesses only what it needs to work.
Private Knowledge
Authorized knowledge stays linked to its organization.
Protected secrets
Keys are handled through secure references.
Governed models
OpenAI, Gemini and Anthropic operate under platform policies.
Provider fallback
Model upgrades do not require rebuilding the specialist.
Who it is for
Where ASAIA adds the most value
- Businesses with customer support
- Sales teams handling initial contact and qualification
- Administrative teams handling repetitive information
- Organizations with a knowledge base
- Businesses using calendars, CRM or ERP
- Service providers with recurring processes
Clear boundaries
When another approach may be better
- When unrestricted autonomy is expected
- When the goal is to replace critical decisions
- When a full CRM or ERP is needed
- When there is no capacity to organize context
- When guaranteed results are expected without adapting processes
Not sure where to start?
Find out which problem to address with AI first.
We assess processes, information, people, systems, risk and feasibility to identify where AI can help and which solution to test first.
The assessment may also recommend process changes, integration, traditional automation or data organization.
Find what to automateWhy ASAIA
Managed digital specialists, not an empty builder.
Specialists, not a builder
Your business gets operational capability, not a blank setup screen.
AI and people in one conversation
Teams take over and hand back conversations while preserving history.
Structured business context
Business DNA and Knowledge reduce generic responses.
Multimodal workflows
Documents, images and audio become part of everyday work.
Clearly scoped integrations
ASAIA connects to specialized systems without acting as a full CRM or ERP.
Governance from the start
Models, permissions, limits and oversight are built into operations.
Frequently asked questions
What your business needs to know before starting.
Clear answers about setup, context, integrations, human support and availability.
01Is ASAIA an agent builder?+
No. Customers do not need to build agents from scratch. ASAIA offers ready-made specialists and solutions configured by its team.
02Do I need to write prompts or configure models?+
No. ASAIA handles technical setup. Your company provides goals, processes, rules and authorized knowledge.
03Can a specialist use my company’s documents?+
Yes. Private Knowledge organizes authorized documents, policies and materials for each organization.
04Does ASAIA support images and audio?+
Yes. Workflows support documents, images and transcribed audio, depending on the model and enabled policies.
05Can a conversation be transferred to a person?+
Yes. An operator can take over when a situation calls for human support.
06Can the conversation return to AI afterwards?+
Yes. The same conversation can return to the digital specialist with its history preserved.
07Does ASAIA replace my CRM or ERP?+
No. The approach is to integrate specialized systems where appropriate, without rebuilding a full CRM or ERP inside the platform.
08Which integrations are available?+
WhatsApp, Calendly, Pipedrive, Omie and email support depends on connections, credentials and each environment’s configuration.
09Can I use my own AI API key?+
Your own key may be enabled depending on the configuration and applicable commercial terms.
10Which models does the platform support?+
The architecture supports OpenAI, Gemini and Anthropic under the platform’s registration and governance policies.
11How are permissions and data separated between customers?+
The platform separates organizations and applies role-based permissions, keeping context and Knowledge linked to the correct customer.
12Is the platform already available for production use?+
The MVP has passed functional validation. Each feature’s availability depends on production readiness and the setup required for each customer’s environment.
Next step
What is the best next step for your business?
Quick brief
Let’s find what works for your business.
A few quick choices and a short description of your challenge. Our team gets the context and discusses the next step with you.
About 2 minutesTalk to ASAIA+55 41 4111-1203WhatsApp opens with your message ready. Review it and confirm sending.